MOUNTAIN VIEW, Calif.–(BUSINESS WIRE)–
Intuit Inc. (Nasdaq:INTU) today strongly refuted criticism concerning
the way it screens for fraudulent tax returns and questions about its
“Allegations by two former employees are flat out wrong, and are based
on their complete misunderstanding of the facts and total
mischaracterization of our business,” the company said in a statement.
“Any suggestion that Intuit or any of its leaders made decisions to
sacrifice customer security for financial gain is untrue and without
The company reaffirmed that it is committed to providing customers the
best, safest, most convenient and secure tax products in the industry.
“With the increasing criminal attacks on the U.S. tax system at both the
federal and state level, and the constantly evolving methods that
cybercriminals use, we recognize that we must continuously accelerate
and strengthen the measures we take to fight fraud. We are working with
the IRS and also fully committed to working with the states to
aggressively combat cyberfraud.”
The following are highlights from the company’s rebuttal.
Privacy, Security Is Job One
“Our customers’ privacy and security is job one. We are passionate about
protecting legitimate taxpayers, while providing them with a fast, safe
and secure way to file their taxes and get the refunds that they
Leading the Fight Against Fraud
“No one does more than Intuit to help the IRS fight fraud. We do not get
revenue from returns we have identified as suspicious and then the IRS
rejects, and Intuit does not get paid through the refund transfer
process unless the IRS accepts the return as valid and actually issues a
tax refund. Moreover, Intuit’s market share is not based on submitted
returns; it is based on accepted returns.
“We provide reports of suspicious activity to the IRS, but we do not
know the extent to which the IRS depends on our suspicious activity
reporting to make its own determinations, and several reports from the
Government Accountability Office (GAO) and IRS advisory committees
corroborate this fact.
“We believe there is no industry partner that provides more or better
reporting, or is taking a stronger leadership role both with the IRS and
with the industry to help solve the cyberfraud problem than Intuit.”
More information on Intuit’s efforts and its full response to the
allegations are available in its detailed rebuttal at https://security.intuit.com/intuitsfightagainsttaxfraud.html.
Source: Intuit Inc.